Terms and Conditions

1. Acceptance of Terms

By accessing or using SenSub ("Service," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

SenSub is operated by SenSub, Inc., a Delaware corporation. These Terms constitute a legally binding agreement between you (the "User" or "you") and SenSub.

2. Service Description

SenSub provides a software-as-a-service (SaaS) platform that simplifies PayPal subscription management for businesses. Our service acts as a no-code wrapper around PayPal's Subscriptions API, allowing you to:

• Connect your own PayPal Business account using API credentials
• Create and manage subscription plans through our dashboard
• Generate hosted checkout pages and embeddable payment links
• Receive webhook notifications for subscription events
• Track revenue and manage subscribers via our dashboard

3. PayPal Relationship & Account Bans

3.1 Your PayPal Account Responsibility

You must maintain a valid PayPal Business account in good standing to use SenSub. You are solely responsible for compliance with PayPal's User Agreement, Acceptable Use Policy (AUP), and all other PayPal policies.

3.2 No Guarantee Against PayPal Actions

SenSub makes no warranties or guarantees that your use of our service will prevent PayPal from taking action against your account. We provide tools and best practices to help you comply with PayPal's policies, but ultimate compliance is your responsibility.

3.3 Restricted Activities

You agree not to use SenSub to facilitate the sale of products or services that violate PayPal's Acceptable Use Policy, including but not limited to:

• Illegal goods, services, or activities
• Counterfeit or unauthorized items
• Adult content or services without proper PayPal approval
• Cryptocurrency, gambling, or high-risk financial products without authorization
• Multi-level marketing or pyramid schemes
• Items that infringe intellectual property rights
• Hate speech, violence, or discriminatory content

SenSub reserves the right to suspend or terminate your account if we determine you are using our service for prohibited activities.

3.4 Account Ban Remediation Support

If your PayPal account is limited or banned, SenSub will:

• Provide general guidance on PayPal's appeal process
• Share resources and contact information for PayPal support (e.g., executiveoffice@paypal.com)
• Offer advice on best practices to avoid future issues

However, we cannot guarantee that any appeal will be successful, and we are not responsible for PayPal's decisions regarding your account.

3.5 Alternative Payment Options

To mitigate the risk of PayPal account issues, we recommend considering backup payment processors (e.g., Stripe, Paddle). While SenSub currently focuses on PayPal integration, we may offer additional payment gateway integrations in the future.

4. Your Account

4.1 Account Registration

To use SenSub, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 API Credentials Security

When you connect your PayPal account, you provide us with your PayPal Client ID and Secret. We store these credentials using industry-standard encryption (AES-256) and never share them with third parties. You may revoke SenSub's access at any time by regenerating your PayPal API credentials in your PayPal Developer Dashboard.

4.3 Accurate Information

You agree to provide and maintain accurate business information, including your business name, contact details, and tax information as required.

5. Payments and Billing

5.1 Subscription Fees

SenSub charges a monthly subscription fee based on your selected plan tier (Launchpad, Starter, Maker, Growth, Scale, or Enterprise). Pricing is available on our website and may be updated with 30 days' notice.

5.2 Payment Processing

Your SenSub subscription fee is billed separately from your customers' PayPal subscription payments. SenSub does not charge transaction fees on payments processed through your PayPal account—you only pay PayPal's standard merchant fees.

5.3 Billing Cycle

Subscription fees are billed monthly in advance. If you exceed your plan's subscriber limit, you will be notified and may upgrade to a higher tier. New subscriptions will be paused until you upgrade.

5.4 Refunds

Subscription fees are non-refundable except as required by law or at SenSub's sole discretion. If you cancel your subscription, you will retain access until the end of your current billing period.

6. Data and Privacy

6.1 Data Ownership

You retain ownership of all data you input into SenSub, including customer information, subscription details, and payment records. SenSub does not claim ownership of your data.

6.2 Data Usage

We collect and process data only as necessary to provide the Service. This includes:

• Your PayPal API credentials (encrypted)
• Subscription and payment data retrieved from PayPal
• Customer email addresses for webhook notifications
• Usage analytics to improve the Service

6.3 Privacy Policy

Our data practices are detailed in our Privacy Policy. By using SenSub, you consent to our data practices as described.

6.4 Security

We implement industry-standard security measures, including encryption, secure servers, and regular security audits. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Limitations and Responsibilities

7.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance. We are not liable for downtime caused by third-party services (e.g., PayPal API outages).

7.2 PayPal API Dependency

SenSub's functionality depends on PayPal's API. We are not responsible for changes, outages, or limitations imposed by PayPal. If PayPal deprecates or modifies their API, we will make reasonable efforts to adapt our service.

7.3 User Responsibilities

You are responsible for:

• Complying with all applicable laws and regulations
• Ensuring your use of SenSub and PayPal complies with PayPal's policies
• Accurately configuring your subscription plans and pricing
• Providing customer support for your subscribers
• Handling refunds, disputes, and chargebacks with your customers

7.4 Prohibited Uses

You may not use SenSub to:

• Violate any laws or regulations
• Engage in fraudulent or deceptive practices
• Sell illegal, counterfeit, or unauthorized goods
• Harass, abuse, or harm others
• Reverse-engineer, decompile, or attempt to extract our source code
• Use the Service to spam or send unsolicited communications

8. Termination

8.1 By You

You may cancel your SenSub subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.

8.2 By Us

We may suspend or terminate your account immediately if:

• You violate these Terms or PayPal's policies
• Your payment method fails or your account is past due
• We determine your use of the Service poses a risk to us or others
• We discontinue the Service (with 30 days' notice)

8.3 Effect of Termination

Upon termination, you will lose access to the SenSub dashboard and API. Your PayPal subscriptions will continue to run independently in your PayPal account—terminating SenSub does not cancel your customers' subscriptions.

We will provide a 30-day grace period to export your data before permanent deletion.

9. Disclaimers and Warranties

9.1 "As-Is" Service

SenSub is provided "as is" and "as available" without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9.2 No Guarantee of Results

We do not guarantee that using SenSub will result in any particular level of revenue, subscriber growth, or business success. Results depend on your business, marketing, and compliance with third-party policies.

9.3 Third-Party Services

SenSub integrates with PayPal, a third-party service. We are not responsible for PayPal's actions, policies, or service quality. Your use of PayPal is subject to PayPal's terms.

10. Limitation of Liability

10.1 Exclusion of Damages

To the maximum extent permitted by law, SenSub shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:

• Loss of revenue or profits
• Loss of data or business opportunities
• Costs of substitute services
• Damages resulting from PayPal account limitations or bans

10.2 Cap on Liability

Our total liability for any claim arising from your use of SenSub is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

10.3 Indemnification

You agree to indemnify and hold SenSub harmless from any claims, damages, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of PayPal's policies
• Your use of the Service to sell illegal or prohibited goods
• Disputes with your customers

11. Miscellaneous

11.1 Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or dashboard notice 30 days before taking effect. Continued use of the Service constitutes acceptance of updated Terms.

11.2 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

11.3 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and SenSub regarding the Service and supersede all prior agreements.

11.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

11.5 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.